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Troubleshooting

Start with your original bridge link and the current service status. Avoid creating or funding a duplicate order while investigating.

My deposit is not showing​

Check that the transfer succeeded on the source network, reached the exact bridge address, used the selected asset and network, and included any required memo or tag. Check the net amount after your wallet's withdrawal fee and the route's minimum.

Pending or unconfirmed transfers may need more time. A wallet saying “sent” is not always the same as final confirmation.

My order is processing for longer than expected​

Open the bridge and inspect the current stage and any transaction links. There can be a wait between deposit confirmation, swap execution, and final delivery.

If the estimate has passed with no progress, use the app's help options and provide the details listed below. Do not send another payment to speed up the order.

I sent the wrong asset or network​

Stop sending funds. Keep the transaction ID, exact asset, network, amount, and bridge link. Recovery depends on where the funds went and is not guaranteed. Never give anyone your wallet seed phrase to attempt recovery.

My product has not arrived​

Check the delivery section on the bridge. For account-based products, confirm the recipient you entered. For hosting, check provisioning status. A detected deposit alone is not proof of completed product delivery.

Information to keep for help​

  • Original bridge or order link.
  • Transaction ID and source network, if you sent crypto.
  • Amount, asset, and approximate time sent.
  • Current stage and exact error message.

Use the help options in the app. The uSwap community can point you to help, but do not post private bridge links, redemption codes, credentials, or payment details in public. Watch for unsolicited “support” DMs.